Returns Policy

Please note: This return policy applies to online purchases, not items purchased in store, and is a change of mind policy, whereby all consumer law policies are followed. 

Merchandise must be unworn, altered or washed with ALL original tags attached and returned within 7 days from the dispatch of your item.

Under no circumstances will we accept items without their tags.

Footwear must be returned with all original packaging including undamaged boxes. We will under no circumstances accept returns without boxes or with scratched/dirty soles. Therefore it is desirable to try the shoes on carpet or clean surfaces.

With the interest of hygiene at mind we do not accept returns on swimwear, underwear, or pierced jewelry.

Please be aware we do not offer exchanges, refunds or credits on any SALE ITEMS OR DISCOUNTED PRODUCTS under any circumstances.

Together with SPECIAL EVENT OFFERS WE DO NOT OFFER REFUNDS, you are able to swap sizes or you will be issued with a credit note for the value of the purchase, valid for 3 months to use online.

We do not offer refunds on international purchases; a credit note will be issued instead, providing it is not a sale item.

 

Please return to our address to swap the item, to receive credit or refund. All changes to your order occur at your expense including any shipping and handling costs.

When returning goods please identify on the packaging that it is a ‘RETURN’ 

SEND TO 

Frolic 
155 Crown St 
Wollongong NSW 2500 

Please include your name and order number.

 

 

 

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